Focusing the draft Online Dispute Resolution (ODR) Policy towards the delivery of justice

In our comments to the Niti Aayog’s draft report, we have highlighted three issues that we felt the draft ODR policy must address: inclusion and access, adequate privacy protections, and the need for governmental oversight.

09 November, 2020
4 min read


IFF has submitted comments pursuant to the Niti Aayog’s draft report Designing the Future of Dispute Resolution: The ODR Policy Plan for India. In our comments, we highlighted three issues that we felt the draft ODR policy must address, namely: firstly, that any new system must ensure that it does not exclude litigants and provides access to judicial remedies for everyone; secondly, that certain outstanding concerns related to data protection must be adressed, and thirdly, that rather than allowing self-regulation the government must step in and provide regulatory oversight.

Draft ODR Policy

The NITI Aayog recently released it's draft report on the proposed ODR Policy. ODR refers not only to an increased role of information and communication technology in facilitating judicial processes but also to a greater use of technology in the mediation and litigation processes themselves. However, the adoption of such technology should not be looked at through the lens of service delivery, and instead should focus on improving the imparting of justice.

While India’s internet penetration is improving, evidence from government reports suggests that the country has a long way to go before attaining universal internet penetration. For example, TRAI’s ‘The Indian Telecom Services Performance Indicators January – March, 2020’ report states that India has 743.19 million internet subscribers, which indicates an internet penetration rate of only 55.12%. Rural-urban disparities prevail as indicated by the rural penetration rate of 32.24%, with 285.97 million rural internet subscribers, which is not even one third of the urban penetration rate of 99.12%, with 457.23 million urban internet subscribers. Additionally, 96.9% of all internet subscribers use mobile devices for accessing the internet, which may not be well suited for ODR mediation. Given that around 27,721 villages in India are still not covered by telecom service providers, it is clear India’s digital infrastructure requires further expansion. In such a situation, the introduction of ODR should make sure that judicial rights of the citizens are not affected by technological exclusion or by forcing mediation between parties with unequal access to resources.

Innovations should always be welcomed, but innovations should also be grounded in the social needs and concerns of society. The existing system has faced certain issues for a long time, and so the use ODR should be directed at adressing these problems. An implementation of ODR that does not take into concerns such as data leakage or unequal bargaining powers between two parties would negatively large masses of the indian citizenry. An effort has to be made to ensure that justice is delivered not just in the metropolitan cities of India but also to the large swathes of Bharat.

Our submissions

  • Inclusion and access: Many litigants require a day in court to adequately establish their claim, and technology which can help improve the established processes is sorely needed. However, the level of teleconnectivity, access to high speed internet access, and digital literacy are still aspirational for large segments of the population. To mitigate any impacts on large sections of indian society we recommend that a process of purely optional, voluntary, and step-by-step measures may be adopted to prevent exclusion. This is vital since without internet access many people will lack the means to properly defendntheir claims, which will have adverse legal impacts.
  • Specialised privacy protections by a DPA: We do support the implementation of ODR, especially when it is used to tackle currently existing problems such as delays and a lack of transparency in processes. Further, we recognise and support court data to be largely open data sets meant primarily for legal research.  However, we do have some outstanding issues, which we think can be objectively assessed by a specialised Data Protection Authority proposed by the Draft Personal Data Protection Bill, especially any possible restrictions on the use of court data that may threaten or endanger individuals. We believe that the detailed examination of such privacy protections should be governed by balancing interests of researchers and open data in a specialised manner to prevent court data becoming another spoke in the larger wheel of surveillance capitalism. Hence, we believe that oversight on privacy related concerns may be regulated under the aegis of the Data Protection Authority.
  • Need for oversight than self-regulation: We recognise the need to encourage growth in a fledgling sector such as ODR, however, given that justice delivery is a core state function that results in binding and legal judgements, it can have a significant impact on individuals. Given that strong private sector incentives towards profit and growth will be predominant they are likely to overtake the actual intent of the initiative of ODR towards providing better delivery of justice and facilitating the mediation experience for litigants, lawyers, and judges. Hence, it is our strong recommendation that, in the absence of any evidence (and we note there is a lack of any evidence cited in the paper) on the adverse impact of a government regulation on private enterprise, a regulatory body (as the report also contemplates legislative changes) or a process of standards, prescription and governance be implemented through the Ministry of Law and Justice.

We also asked that civil society organisations be included in future consultation, as they can provide valuable feedback and alternative perspectives on such matters.

We invite you to offer us your comments here. Additionally, NITI Aayog has asked for inputs from the public, which may be offered here.

Important Documents

  1. Niti Aayog’s draft report Designing the Future of Dispute Resolution: The ODR Policy Plan for India (link)
  2. IFF’s comments on Niti Aayog’s draft report Designing the Future of Dispute Resolution: The ODR Policy Plan for India (link)

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